Talent Spot | How to Do Business Effectively in China?
Often in China, the
fundamental barrier to success is less about identifying the opportunity and
more about the inability to execute the plan more effectively than others.
One’s own management team, the team’s relationship with corporate headquarters,
the role of and relationship with joint-venture partners—all play a key role.
Joint ventures have been part of doing business in China for more than 30
years. In many sectors, they remain the only way to participate, often in a
mandatory minority position. But there are a number of clear lessons:
Establish the right
strategic positioning.
If regulations
require you to have a joint-venture partner and a minority position today,
assume it will be that way forever in the core business activities. From
automotive to financial services, the lesson is that it won’t change. If that
model is not attractive today, do not invest in the hope that it will change.
Follow the evolution
of government policy and align your stated intent with such policy as far as
possible. Using the words from government statements in your own statements
communicates your commitment to China.
Be clear if you are
in China for the opportunity in China, or if you are in China for the
opportunity that China creates for you in the rest of the world. This can lead
to a very different presence in China.
Many potential
joint-venture partners are highly successful and very large within China, who
sees international partners as little more than a temporary accelerator of
growth.
Increasingly, China’s
mind-set is that there are fewer and fewer things to learn from foreign
partners. China doesn’t need the capital, it can hire the skills, and it has
the customer relationships, insights, and, most critically, the government
relationships. Even state-owned enterprises now hold this mind-set.
Simply stating that
“this is how we do it in America/Germany/Japan” will not win friends. What one
can do today is make a long-term commitment to help a Chinese joint-venture
partner expand internationally. This may well be at a cost to the international
partner’s existing business and needs to be seen as part of the total China
investment.
Establish from the
outset a clear hierarchy of who interacts with whom at the joint-venture
partner and with relevant government officials. Chinese partners like the
certainty this provides. Ensure that the committed executive shows up for board
meetings and the like, and don’t delegate.
Place a trusted
senior colleague in China with a commitment to have him or her be there for the
long term.
He or she is your
go-to person when things get volatile in China, someone whose viewpoint the
global management team will trust, and someone the head of your joint-venture
partner will also learn to trust. Usually, this person will be very strong in people
development, with skills almost overlapping with a head of HR. And he or she
will need to be 100 percent trusted to enforce compliance and to role model
required behaviors. Typically, make this person chairman of your Asia or China
operations, as senior a title as possible.
Talent acquisition
and development, at all levels, remains highly time consuming and often
frustrating for multinationals. Loyalty to an employer is often low on an
individual’s priority list. Turnover will likely be high and should be planned
for.
Hiring midcareer
executives is increasingly common, and in almost all industries the available
talent pool is deepening. Both Chinese and global search firms have rapidly
growing businesses that serve local and international companies. It is
imperative to complete thorough background checks. Getting people to leave
quietly in China often involves being silent on the cause of separation.
At the entry level,
many graduates are available. However, many lack workplace-relevant skills,
including even those with MBA qualifications, which are more often bought than
earned and often come with a lack of self-awareness that can lead to a
mentality of entitlement. As a result, many corporations hire and then weed out
aggressively during the initial probation period. Once on board, retention of
high performers often depends on a highly variable compensation structure and
dismissing underperformers.
While you will likely
have to work with “sons and daughters” of government officials as business
partners, it does not mean that you have to employ them. Outside of some
companies in financial services, few international firms do.
If protecting
intellectual property (IP) in China is a concern, consider it very hard if that
IP needs to actually come to China. Some companies in the technology sector
have been very successful, even while not bringing core IP into China.
Secondly, consider if the cost of loss of IP could be contained solely in
China. Again, in technology, multinationals have aggressively and successfully
sued Chinese companies outside China that have taken IP from multinationals in
China and used it outside China. China is evolving fast on IP protection, with
more and more Chinese companies suing other Chinese companies. It is becoming
increasingly likely that a Chinese partner will recognize the value of IP and
be willing to protect IP developed jointly with them. A practical means of
making it harder for global IP to leak into China is to establish a stand-alone
IT architecture for China that has no access to servers at headquarters.
China is likely to be
a more volatile economy. Taking a through-cycle viewpoint rather than a
“quarterly performance versus plan” mind-set is key to motivating your China
team and to convincing them that you are committed to China for the long term.
Indeed, downturns in China have proved to be attractive moments to double down.
When partners or governments are under stress, new partnerships and licenses
can become available to foreign partners that are willing to step up and
invest. Even after 30 years, few multinationals adopt this mind-set.
Don’t do anything to compromise your global brand and reputation. If you can’t do business the way you want to, then don’t do it at all. There may be opportunities to make money in the short and medium term, but shortcuts will eventually be made transparent. The Chinese government will be well aware of how you are operating, and the anticorruption campaign is not going to go away. Don’t assume that because your suppliers are international companies that they are automatically operating to the global standards you expect; verify that they are.
Apparently from the
conclusions drawn above, staffing agencies play more and more pivotal role in
2017. Talent Spot, a premium recruitment agency, has a high prestige in China,promoting
you with the comprehensive and professional HR solutions.
Ten principles for doing business in China
Foreign companies in China must learn that respect is paramount
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